GREETINGS ALL FAMILIES OF THORNTON ORTHODONTICS,
OUR PRACTICE IS GOING TO BE GOING THROUGH SOME EXCITING CHANGES NEXT WEEK AND DR. THORNTON WANTED TO BRING YOU INTO THE LOOP! WE WILL BE UPGRADING THE SOFTWARE PROGRAM USED TO ORGANIZE THE PRACTICE. THE NEW SYSTEM WILL HELP US ACCESS PATIENT INFORMATION QUICKER AND WITH AN EVEN HIGHER LEVEL OF SECURITY.
WE HAVE BEEN WORKING HARD THE PAST FEW MONTHS TO PREP FOR THIS TRANSITION. OUR GOAL HAS BEEN TO ENSURE THE CHANGES HAPPEN SMOOTHLY WITHOUT EFFECTING THE HIGH LEVEL OF PATIENT CARE THAT OUR TEAM PRIDE OURSELVES ON.
ONE ASPECT THAT WILL BE CHANGING, WILL BE THE WAY THE SYSTEM ORGANIZES DR. THORNTON'S SCHEDULE. WHEN OUR CURRENT SCHEDULE IS CONVERTED, THE SOFTWARE WILL SLIGHTLY ALTER CURRENT APPOINTMENTS TO FIT THE NEW SCHEDULING PARAMETERS. THE APPOINTMENT REMINDERS THAT ARE SENT WILL LIKELY BE SLIGHTLY DIFFERENT THAN WHAT WAS PREVIOUSLY RESERVED, BY 5-15 MINUTES. TO MINIMIZE SCHEDULING DELAYS WHEN YOU COME IN NEXT, PLEASE PLAN TO USE THE NEW APPOINTMENT TIMES GIVEN IN YOUR REMINDER. IF THAT TIME OVERLAPS WITH ANOTHER COMMITMENT, PLEASE CALL US AS SOON AS YOU ARE ABLE TO FIND A TIME THAT DOES WORK FOR YOU.
ABOVE ALL, THANK YOU IN ADVANCE FOR YOUR PATIENCE WHILE WE WORK TO MAKE THIS CHANGE SUCCESSFUL. WE ARE ALWAYS STRIVING TO IMPROVE PATIENT CARE, SO THANK YOU FOR BARING WITH US.
SINCERELY,
THE THORNTON ORTHODONTIC TEAM
